Staying Ahead of the Curve

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4 Responses

  1. Polly Nelson says:

    Great reminders. I’m printing this and putting it on my desk as a daily reminder. In addition, I’m working to not solve everyone else’s problems just because I think I can. I’m waiting until asked for assistance.

  2. Ruth Levy says:

    I’m with Polly. A great list of reminders for everyday! Thanks.

  3. Erica Jonlin says:

    This piece is very good. I agree with the recommendations. My son is 19 years old and I have observed that he and his cohort text incessantly and check and respond to Facebook constantly. Their cell phones are always in hand, and they respond to each other immediately, even when it is rude to others physically around them. But these teens do not respond to email or phone requests, they do not write thank you notes, and they rarely plan ahead. What they will be like in the world of work is hard to envision. No amount of creativity and freshness will overcome the lack of prioritization or planning or sensitivity to the needs of others, particularly those a generation older than them. I know some of their behaviors are a sign of immaturity. However, some of it is cultural. I don’t know which paradigm will win out – the “old-fashioned” customer-service model, or the “answer when and how you feel like it” (and only electronicially) model.

  4. Great points, Erica. Since many companies are dependent on market share to contribute to their success, the race is on to communicate with both audiences.Style is one thing.But lack of follow up or follow through is entirely another.

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